Refund policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we are happy to help you with returns or exchanges under the following guidelines:

Before placing an order through our store, please carefully research the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us at Customer Support. Our team has decades of experience and is available to help you find the product that suits your individual needs.

Returns

All returns must be processed by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.

All accessories and product component parts must be returned with the unit. Returns will not be processed if the conditions of our Return Policy are not fully met.

To be eligible for a refund or exchange, your item must must meet the following conditions:

• All product(s) must be shipped back within 30 days of the original delivery date.

• Sealed product(s) must be in original, unused and brand-new condition to receive a full refund.

• Open product(s), that have been opened or have broken seals, may be exchanged for a store credit within 30 days of the original delivery date.

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.

Damaged and Missing Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@shophumfarms.com.

Order Cancellations

If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.

Notice

We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.